Junior Customer Operations Specialist

Who we are...

At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal). 

AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.

The project!:

The mission of the Customer Service team is ensuring the highest quality standard for our customers in Spain and Portugal, supporting their wholesale business through
effective and efficient processes and helping them to achieve their sales goals
and objectives.

What will the role entail?:

• Customer Master Data: Initiate and monitor new customer creations/amendments according to Sales instructions.
• Order Management: Responsible for raising Sales Orders as well as ensuring orders received via interface (sales) are correctly integrated on SAP. Monitor that orders are dispatched.
• Returns Management: Return orders for faulty or commercial reason are raised according to agreed conditions
• Invoicing: in coordination with credit department, CS team will monitor and do the follow up to pre-pay customers, releasing the orders when appropriate
• Reporting: Elaborate weekly/monthly/ad hoc reports to monitor performance in order to identify trends and deviations
• Claims management: as main point of contact for wholesale customers, CS team will collect, investigate and resolve incidences

What do we offer?

• Great international working environment.
• Home office depending on the position.
• Flexible working hours.
• Flexible benefits.
• Gympass